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Resident report card page from the 2012/13 Evolve Housing Annual Report

Resident Report Card

Evolve Housing in partnership with the Evolve Housing Residents Council, has introduced a Report Card which summarises Evolve Housing's performance against a set of measures that residents think are important. The Report Card will be released every six months.

Each year the Residents Council will review the measures and decide whether the ones they have chosen are still the best or whether there are others which they want Evolve Housing to report against.

Indicators

 Target has been met

 On track, target yet to be met

Performance
Measure & Indicator
June
2013
June
2014
June 
2015

Percentage of repairs completed on time

Resident satisfaction with repairs

Percentage of emergency repairs completed on time

Number of properties at standard

Applications for housing and transfer processed within timeframe (days)

Resident visits by Resident Services

Complete building inspections of Resident Services

Percentage of residents' correspondence answered within timeframe

Percentage of cost per home of delivering resident engagement

Number of local resident groups