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1800myevolve 180069386583

Reporting a repair

Report it online

You can report a repair for your home by filling out our online 'Report A Repair To Evolve Housing Form'

Call our Maintenance Call Centre

Phone: 1800myevolve (1800693865)

Open Monday to Friday, 9am-5pm

Emergency repairs and after hours

For emergency repairs outside office hours, please call 1800 myevolve (1800693865)  for some assistance.

NB: The emergency repair phone number is also found on the bottom of their lease agreement, which is provided to all tenants upon signing their tenancy.

Repair response timeframes

Evolve Housing will always endeavour to have maintenance matters attended to within the following timeframes:

Emergency repairs Issues that are a threat to the tenants’ health or safety or there is a risk of serious property damage (eg. fire or flooding) 4 Hours 
Urgent repairs Eg. Loss of cooking facilities, power Same day
Routine repairs Repairs required for the regular upkeep of the property (eg. painting, re-roofing, other minor repairs) 21 days

What if the repair is taking too long to get fixed?

Tenants should speak with their Housing Manager. Evolve Housing also has a formal complaints and appeals process, where residents can have their issues further investigated and resolved. You can also view our Maintenance and Repairs Factsheet for more details.

Other useful information should you require emergency after hours repairs

 ELECTRICITY

 

 Energy Australia Connections

www.energyaustralia.com.au

 131 535

 Emergencies

 131 388

 Repairs and maintenance

 132 604

 TELEPHONE

 

 Telstra connections

(http://www.telstra.com/index.jsp)

 132 200

 Optus (www.optus.com.au)

 1800 501 064

 GAS (http://www.agl.com.au/)

 

 AGL connections

 131 245

 Gas leaks

 131 909

 SYDNEY WATER 

( http://www.sydneywater.com.au/)

 

 Sydney Water Emergencies

132 090