This leaflet explains what we can do if you are experiencing domestic and family violence.
What is domestic and family violence?
Domestic and family violence is a crime in Australia.
Domestic and family violence is any form of physical, psychological and/or financial abuse or control a
person experiences from a partner, ex-partner, family member, someone close to you or in a family-like
arrangement such as carers or flatmates.
Domestic and family violence is against the law.
It’s not just physical
You do not have to be physically hit or hurt to have experienced domestic and family violence.
Domestic and family violence is more than physical abuse. It includes behaviour that is threatening and
controlling that can cause you to fear for your own safety or another person’s safety.
Other types of domestic and family violence include:
- Emotional abuse e.g. manipulation, isolation, put-downs, mind games
- Financial abuse e.g. forcing you to hand over control of income or assets, coercing you to take on debt or sign a contract, not allowing you to earn an income.
- Sexual abuse e.g. any unwanted sexual activity.
- Social abuse e.g. insulting you in public
- Threats of physical violence and revenge
- Property damage e.g. smashing your belongings
- Harming or threatening to harm your pets
Domestic and family violence can leave you feeling stressed, anxious and/or depressed and impact on your
health and wellbeing.
What will we do to help you?
One working day response
You can contact us and report domestic and family violence to us via phone, email or our website. We will
respond within one working day (Monday – Friday).
You can also contact the Domestic Violence Line 24 hours per day on 1800 65 64 63. It you are in
immediate danger, call the Police on 000.
Advice and Information
We know that every case is different so we will advise you of what options you have.
We will give you information about other agencies that offer further advice and support on such things as
tenancy advice and legal issues. With your permission, we will refer you for help.
Safe place to meet and safe communication
Your safety is very important to us. We want to help you secure your ongoing safety from domestic and
family violence. You can meet staff in private at our offices or at an agreed safe place. We will also agree
how we can stay in contact with you in a safe way.
Keeping your information secure
Your information is strictly confidential and will only be shared with a support that is bound by law to keep it
We will not give your details, or the information you provide to anyone without your permission unless there
are serious concerns for you or your children’s safety. In such cases, we have a legal responsibility to share
Your information will never be shared with the person who hurt you.
We understand if you are more comfortable talking about your case to someone who is the same sex as you.
You should let us know if you want to speak to someone of the same sex and if we can, we will arrange that
Check the risk to safety and the safety of your home
We will carry out a risk assessment for all domestic and family violence cases. We will go through your
options with you which may include increasing the security in your home.
If it isn’t safe for you to stay in your home, we will give you advice, information and support to help you get
alternative accommodation (such as emergency accommodation).
One way for us to help you is to make a referral to a support service.
A referral includes information about you, for example: your name, phone number, what has happened and
information about any court notices or protection orders. The referral includes any information about the
person who hurt you, so that the service understands your situation and needs.
A referral is automatic when police officers attend a domestic and family violence incident or where there are
domestic violence proceedings in court.
Support services for you and your family
After the referral is made, a support service will contact you and offer you help with different issues you may
face. Support may include:
- Safety planning
- Emergency accommodation
- Access to financial assistance
- Court support, or
- Other services you may need to increase your safety
Working with you
Important decisions about your safety should be made by you, and in most cases we will seek your consent
before making a referral to a support service.
Working together we are stronger
We will work with our partners to support you and to deal with anyone causing domestic and family violence.
We know that domestic violence cases involve many organisations and we will work closely with them to
ensure you and your family are safe.
Translation and interpretation services
If you need this, we will provide you with translation and interpretation services.
We recognise that sometimes it is in the best interest of a victim (and their children) to be provided with
support so that they can remain safely in the family home. In other cases, the best action is to assist the
victim move to new accommodation. We will work with you to assist you maintain or secure safe and
For eligible tenants and applicants, we have access to Start Safely, a subsidy which provides short to
medium term financial help to eligible clients leaving domestic and family violence so that they can secure
private rental accommodation and do not have to return to their homes.
Document No: GO005 | Approved: July 2016