Dear Evolve Housing Residents, 

Evolve Housing continues to review and update our response to COVID-19 in line with government advice to ensure we can effectively serve our residents and deliver our services as effectively as we can. 

In accordance with the NSW Government’s advice, our business had to make some changes to the way we conduct business. This includes office closures, mandatory face mask rules in common areas of your home, and restrictions to maintenance requests.  

As restrictions and rules alter, we need to ensure we are following all NSW Health’s COVID-safe guidelines. In line with the most recent update, we list the existing changes we have made and continue to follow, the additional changes that will be in effect from today, September 17th , and the rules and restrictions of the NSW Government that may continue to affect your place of residence.   

Changes to business that remain: 

• To protect the health and safety of our staff as well as our customers, until further notice, our offices will be CLOSED to walk-in clients.  
• We strongly encourage our residents to make use of the digital tools we have enabled on our website – for both submitting repair requests, general enquiries and concerns. These include:  
  • Report a repair form  
  • Live chat function: accessible across our Evolve Housing website.  
  • Contacting us via 1800 MY EVOLVE by phoning 1800 693 865.  
  • Contact Us (Including appeals and complaints) 
• If you, or a member of your household test positive for COVID-19, you are required to follow NSW Health Guidelines. We encourage you to please inform Evolve Housing immediately on 1800 693 865 should you need assistance or additional support during this time.  

CHANGES effective 17th September: 

• Over the last several months and in line with the restrictions in place, only Urgent and Emergency Maintenance requests were actionable.  
• As of 17 September, Evolve Housing will be reinstating lawn services and outdoor maintenance across our portfolios, provided we follow rules and capacity limits that differ depending on LGA.  
• To read the most recent update relating to maintenance and prescribed work click here.

RULES THAT MAY IMPACT YOUR RESIDENCE: 

• Mandatory face mask rules 
  • Wearing a face mask is now mandatory in any shared areas of apartment blocks in Greater Sydney. This includes: lobbies, lifts, stairwells, corridors and common areas.  
  • Residents, staff and essential visitors must wear a fitted face mask in indoors area of a common property in residential buildings. 
  • Masks must be worn by anyone entering including residents, staff such as cleaners and building managers and visitors such as tradespeople, contractors, food, and mail delivery services 
  • You do not need to wear a mask inside your own apartment, but as soon as you exit your front door, a mask must be worn. 
  • For more information on additional restrictions click here.

What we ask of our residents:

• Please follow the advice of NSW Health and stay at home unless it is essential
• If you, or a member of your household test positive for COVID-19, you are required to follow NSW Health Guidelines. We encourage you to please inform Evolve Housing immediately on 1800 693 865 should you need assistance or additional support during this time.
• Please wear a fitted face mask in indoor areas of a common property in residential buildings. You do not need to wear a mask inside your own apartment, but as soon as you exit your front door, a mask must be worn.
• To find out more about your options for vaccination, including eligibility click here.
   

Evolve Housing values the health of our employees, clients and the community at large. Please continue to listen to the advice from doctors and experts.  

The NSW Health website remains the best place for the most up to date information on COVID-19. 

Your health and safety is our paramount concern and we will update you regularly on how we are approaching this situation. We encourage you all to view the additional resources we have listed below.
 

External Resources: 

We have developed a list of essential multilingual COVID-19 resources, including translated information, where to get reliable updates, vaccine information and more: 

NSW Health 

COVID-19 Translated resources by language

Multicultural NSW 

COVID-19 Videos in multiple languages spoken my medical practitioners: COVID-19  

Ethnic Communities’ Council of NSW  

COVID-19 updates

NSW Multicultural Health Communication Service  

Facebook page

SBS 

Coronavirus Vaccine and updates in your language

Translation services  

PICAC Alliance 

The Multilingual Older Persons COVID-19 Support Line is available Monday to Friday 2pm – 5pm in the following languages:  

Arabic: 1800 549 849  

Italian: 1800 549 844 

Greek: 1800 549 845 

Vietnamese: 1800 549 846  

Mandarin: 1800 549 847  

Cantonese: 1800 549 848