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Repairs and maintenance

Evolve Housing will provide and maintain its properties in a good state of repair

Evolve Housing has developed minimum property standards and we will make sure that the properties we manage meet these standards. This includes ensuring that we attend to both large items (eg new kitchens, carpets, etc) and also less expensive matters such as repairing flyscreens.

Depending on what type of property you live in, Evolve Housing will arrange for repairs to be done by our maintenance contractor OR by the owner of your property. The type of repair (emergency, urgent or routine) will be responded to within a specific timeframe. Any damage that threatens your household’s health and safety will be responded to as priority within 4 hours, while other types of repairs such as power or water loss, will be responded to within 24 hours.

Types of repairs and maintenance we cannot fix

There are some items that tenants commonly request that we are unable to assist with. Some of these maintenance issues are listed below:

  • Supply and installation of air conditioners or heating
  • Landscaping and gardening
  • Intruder alarm systems
  • Installation of swimming pools
  • Patios or pergolas
  • Telephone supply and connections
  • Installation of cable, satellite or other Pay-TV services
  • Supply and installation of grills, grids or shutters to windows
  • Some types of pest control

IMPORTANT: Where residents have serious medical problems or a disability, we can often provide additional assistance.

Can tenants organise work to be done if they are willing to pay for it?

If tenants wish to undertake maintenance themselves, then they must apply in writing.

Residents should also speak to one of our Housing Managers who will provide them with all of the conditions that residents might have to meet. These conditions can vary depending on the type of work being done and who will be completing the work.