English Arabic Chinese (Simplified) Vietnamese
1800myevolve 1800693865
Close up of an Evolve Housing Policy Header

Supported Housing Policy

Download Evolve Housing 'Supported Housing' Policy (PDF)


1. Purpose
2. Scope
3. Definitions
4. Policy statement
Target groups
Housing need
Income eligibility
General criteria
Selecting Supported Housing eligible households
Review of applicants
5. Responsibilities
6. Where to get more information

1. Purpose

This policy explains how Evolve Housing will provide crisis and transitional housing to those people in greatest need who without the services of a support partner otherwise may not be able to sustain a tenancy independently.

2. Scope

Supported Housing is a three-way partnership between Evolve Housing, support partners and clients of the support providers. Evolve Housing offers crisis and transitional housing for clients of support partners on short to medium fixed term tenancies.

3. Definitions

  • Applicant – the person who makes the formal application for housing assistance
  • Tenant – the person who signs the Residential Tenancy Agreement with Evolve Housing
  • Resident – a person who lives in the property on a permanent basis
  • Spouse – a husband or wife considered in relation to their partner
  • Household members – all people living in the home regardless of age or relationship
  • Support Partner- an organisation that  provides support to applicants or tenants of Evolve Housing to sustain their tenancy and has a signed Service Level Agreement with Evolve Housing

4. Policy statement

Evolve Housing is committed to participate effectively in early intervention and prevention of homelessness. Evolve Housing recognises that housing alone is not enough to solve homelessness or achieve a successful tenancy, affordable housing must be matched with appropriate client focused support. This policy will focus on crisis and transitional housing.   

Target groups

The primary focus is for particular vulnerable groups who are homeless or at risk of homelessness

  • Young people

  • Aboriginal people

  • Elderly people who require support to live independently

  • People with mental illness issues

  • Women with children

  • Victims of domestic or family violence

In addition, Evolve Housing's supported housing program will also focus in the provision of supported housing for

  • People leaving correctional facilities

  • Refugees and migrants

  • People with physical or intellectual disability

Housing need:

Applicants must be in housing need and unable to resolve this need in the short to medium term without assistance from an Evolve Housing support partner.

Factors demonstrating need may include:

  • People who are chronically homeless (being homeless for longer than six months or experiencing repeated episodes of homelessness in a two year period).

  • People in urgent need of housing and have barriers in accessing or maintaining private rent options.

  • Not in urgent need but other housing options are not suitable or accessible as a short term option.

Income eligibility

Applicants must meet the Housing Pathways income eligibility limits.

General criteria

Supported Housing applicants must:

  • Be a citizen or have permanent residency in Australia
  • Be a resident in NSW
  • Establish their identity
  • Be able to sustain a successful tenancy with support
  • In general be 18 of age or older
  • Applicants should not have assets or property which could reasonably be expected to solve the housing
  • Must have an active application on Housing Pathways (T file number must be provided).

Selecting Supported Housing eligible households

An applicant must be nominated by a support partner and complete a disclosure consent form so that Evolve Housing and the support partner can exchange information relating to the nomination form.

The support partner must:

  • Complete an nomination form
  • Provide proof of identity of the applicant
  • Provide proof of income for the tenant
  • Provide supporting documentation


Support Partners with a Service Level Agreement with Evolve Housing have the right to nominate applicants for properties covered under the signed agreement when a vacancy occurs.

Supported Housing will be provided for a fixed term period, of not less than six months and not greater than 18 months.


25% of gross income, plus 100% of Commonwealth Rent assistance (CRA).


Two weeks subsidised rent will be collected as rental bond.

Review of applicants

Evolve Housing will contact the support provider to find out if the tenant is still engaged with the support service. A tenant who is no longer supported by the support service will no longer be eligible for the Supported Housing program.

A review of eligibility will be conducted in line with fixed term tenure.

This policy is subject to change from time to time at the discretion of Evolve Housing.  Where an individual is observed to not be working within the scope of this policy, the breach will be addressed by a team leader.

5. Responsibilities

It is the responsibility of the:

Chief Executive Officer to ensure this policy and associated procedures are applied and committed to by the Executive Leadership Team.

People & Culture Department to provide Team Leaders with timely policy-related support and guidance.

Leadership Team/Team Leaders to ensure familiarity with this policy and related procedures, to commit to following them accordingly and where relevant, promote the policy to their team.

Employees to ensure they comply with this policy, be responsible for their own behaviour and if required, attend relevant training as provided by the company from time to time.

6. Where to get more information

Contact Evolve Housing on 1300 692 245 or 02 8862 1500 or further information on Appeals see our Appeals Policy and Appeals Factsheet.

Document No:  HS200.2.0  |  Approved:  20/09/2013  |  Review Due:  20/09/2014