We are excited to announce the launch of our new Evolve Housing Tenant Portal. This is a self-service, secure online platform designed to give you an option to request services and access information related to your tenancy. 

As the new system is developed, additional features will be made available to provide a more efficient, transparent, and convenient way to access services. 

To register for the Tenant Portal, you will need to have an active email address already registered with Evolve Housing. 

If you do not have an email or are unsure, please contact myevolve@evolvehousing.com.au and include your name, address and mobile number requesting your email details and we will respond to you, or you can call 1800 693 865 for assistance. 

Once you are registered you will be able to: 

  • Create your personal profile and update your phone number and email 
  • Request repairs for your property and view status updates 
  • Pay your rent and see balances of rent and non-rent accounts 
  • Submit your Rent Review form and supporting documents 
  • Access the Tenant Portal User Guide and find useful information through the Knowledge Article Library 
  • Complete satisfaction surveys and provide feedback to assist us in delivering high quality customer service. 

We encourage you to explore the portal and take advantage of its features to make the most of your tenancy with us.  

To access your tenant portal click here: ehgroup.service-now.com/csp

HELPFUL INFORMATION: 

We have made available some helpful user guides and factsheets to help you login to your portal seamlessly. Download them here: 

TENANT PORTAL ROADSHOWS

We will be hosting Tenant Portal Roadshows for residents to better understand how to use the new online platform. In these sessions we will teach you how to sign into your account, check your rent, submit maintenance requests & more! 

We will be hosting the workshops across 3 locations. To register your attendance please call us on 0421 514 427.

Please bring along your own devices so we can help you set them up!

WORKSHOP TIMES:

Parramatta Workshop 1: 

When: Tuesday 16 July from 10am – 1pm

Where: Evolve Housing head office Address: 9-13 Argyle St, Parramatta

Mandarin and Vietnamese speaking staff available

 

Parramatta Workshop 2:  

When: Wednesday 17 July from 3:30pm – 6:30pm

Where: Evolve Housing head office Address: 9-13 Argyle St, Parramatta,

Arabic speaking staff available

 

Bankstown Workshop 1: 

When: Thursday, 18 July from 10am – 1pm

Where: Yagoona Community Centre Address: 176D Cooper Rd, Yagoona

Vietnamese speaking staff available

 

Bankstown Workshop 2:

When: Tuesday, 23 July from 3:30pm – 6:30pm

Where:  Bankstown Senior Citizens’ Centre Address: 7 West Terrace, Bankstown

Vietnamese speaking staff available

Blacktown Workshop: NEW LOCATION CONFIRMED

Time: 10am – 2pm (same time and date)

When: Thursday, 25 July from 10am – 2pm

Where: Doonside Community Centre, 32 Hill End Rd, Doonside NSW 2767

Please note:  

The tenant portal is an addition to the services we currently provide to our residents. Please be assured you can still contact Evolve Housing through our website, phone number and email to access normal services.