About your rent

Non-rent refers to any charges that are not rent such as damages or repairs which are charged to the tenant.  Non-rent charges are identified separately on statements and will need to be paid separately to rent.  Residents have 21 days after the date of the invoice to pay non-rent charges. 

Your payment options: 

As above – Centrepay, Direct Debit, Payway or phone 1800 693 865

Visit us in Moonee Ponds 

You are welcome to make a payment at our office at 1/16 Holmes Road, Moonee Ponds VIC 3039 by appointment only. Payments can be made by EFTPOS or credit card. Please note that cash payments will not be accepted.  

The amount of rent you pay depends on your individual and household circumstances. Your rent is calculated at 25% of your assessable income. It depends on your assessable household income, plus one hundred percent of the Commonwealth Rent Assistance for which you are eligible. For more detailed information please contact your Housing Manager who will be able to assist you. 

An example of how rent is calculated with 25% of assessable income: 

Household assessable income per week, $300.00 

25% of the household assessable income per week +100% Commonwealth Rent Assistance per week e.g. $75.00 +  $50.00 

Total rent charge per week: $125.00 

Evolve Housing conducts a rent review assessment twice a year for each household. Rent reviews are to see if there have been any changes to your household income or circumstances, such as children turning 18, new people living in the house, or people moving out since the last review. Changes may result in your rent going up or down. 

You may be requested to provide information or documents during your rent review to make sure you don’t lose your rent subsidy. Losing your rent subsidy could mean that your rent increases to full market rent so we encourage you to provide information and documents as soon as possible when they are requested. Please contact your Housing Manager should you have any questions or require assistance providing information. 

Please notify Evolve Housing within 21 days when there are changes in your household circumstances that may affect your rent. These could include people moving in or out of your home, changes to your employment or income, or when children that live in your home turn 18. 

Changes to your circumstances may mean that your rent could go up or down. When you notify us of a change we will let you know what you need to provide us so we can correctly calculate your rent.