All about repairs

Need to report a repair?

Evolve Housing is committed to maintaining a standard of housing that ensures our renters are comfortable in their homes; therefore, property maintenance is always high on the agenda.

When you lodge a repair request through our repairs form online, the request is assessed by our team. Based on this assessment your repair will either be classed as priority, responsive or planned maintenance repairs. Please review our ‘Types of repairs’ list below before continuing.

If your repair is one of the URGENT repairs listed below, please do not fill in this form but call us immediately on 1800 693 865. The repairs request form should be used for General Routine
Maintenance requests only.

Please select your language of choice and complete all mandatory fields marked with *:

Arabic ( عربى )Cantonese ( 粵語 )Vietamese ( Tiếng Việt )EnglishOther

First Name *

Last Name *

Address *

Suburb *

Postal Code

Phone number *

E-mail *

If we need to contact you about your repairs request, when would be the best time?

Please describe the issue you are having with the item that needs repair*

What do you need fixed or what is the issue? Please select from the following or tell us any information that will help us understand the issue. *

Character count :

500

Where is the item or issue located? for example: what room/area of the house? Is this inside or outside?*

Character count :

500

Do you know what caused the problem or any other information that will help us to assess the urgency of this request?

Character count :

500

Please attach images of the problem so that we are able to better understand your maintenance issue.

Types of repairs

Evolve Housing is committed to maintaining a standard of housing that ensures our renters are comfortable in their homes; therefore, property maintenance is always high on the agenda.

Evolve Housing aims to provide prompt delivery of services. When you lodge a repair request via phone 1800 myevolve (1800 693 865) or through our repairs online form, the repair is assessed by our team.
Based on this assessment your repair will either be classed as urgent, priority or responsive.

Urgent Repairs: You should always call us on 1800 693 865 to report urgent repairs

Examples of urgent repairs include:

Fire damage
Broken security doors or external locks
Sewer overflowing into the house through the toilet or drain
Electrical danger such are exposed wires, water leaking through the lights or power points
Smashed windows
Roof damage that allows water to get into the property
Fire alarms not working
Waterlogged carpet

Priority repairs

Examples of priority repairs include:

No hot water
Minor leaks
Dripping taps
Toilets not flushing
Grab rails loose or falling off
Blocked drains or sinks causing water to back up

Responsive repairs

Examples of responsive repairs include:

Broken clothes lines
Damage to walls or internal doors that do not pose a safety risk
Loose or broken cupboard hinges
Damaged blinds
No TV reception or broken aerials
Gutters blocked with overflowing leaves to some properties.
Graffiti on external walls
Torn fly screen

Planned maintenance repairs

All properties need ongoing maintenance, and we have a planned maintenance program to keep our properties safe and secure. Planned maintenance, or cyclical maintenance, includes repairs and replacements that we can predict and plan to ensure properties remain fit-for-purpose for as long as
possible. This includes work such as painting, replacing carpets, bathroom renovations and more, carried out within planned time frames. We appreciate your support when we need to undertake planned works.

When we schedule maintenance works on complexes, we take into consideration all existing fire preventive measures that are in place so that any planned maintenance works will not jeopardies or breach any of these fire measures.

How do I follow up with a repair?

When you take the time to log a maintenance request it’s good to know it’s been received and recorded. From now on, when you email or contact us to request a repair, when the maintenance request is dispatched to the contractor, you will receive an SMS confirmation with a work order reference number and the estimated completion date.

If you would like to follow up on a repair, give 1800 MYEVOLVE (1800 693 865) a call, and quote your reference number. To ensure you receive the SMS confirmation, please check with the team that your mobile number is correct, next time you speak to us.

Maintenance we don't do

Although we will make every effort to assist with repairs and maintenance on your leased property, these are some of the more common requests that we are unable to help with.

Landscaping and gardening
Intruder alarm systems
Installation of swimming pools
Building patios or pergolas

Telephone supply and connections
Installation of cable, satellite or other pay TV services
Supply and installation of grills, grids or shutters to windows
Some types of pest control

What does Evolve Housing fix and what do you fix?

It is important to us at Evolve that the housing we provide is safe, secure and in good repair. We are responsible for maintaining the structure and exterior of the property, and for completing any repairs to a satisfactory standard.

As a renter, you are responsible for the cost of repairing any damages to your property or a common area caused by you or by a member of your household. In an emergency or other unforeseen circumstances we will carry out the work and charge you as the renter.

It is important to know that not all repairs can be completed on the first visit.

Renter damage is the responsibility of the renter.

Evolve Housing will fix

✔ Fluorescent lights (only)
✔ Common Area lights
✔ Toilet
✔ Stove
✔ Locks
✔ Drains
✔ Doors
✔ Taps
✔ Shower screens
✔ Smoke alarms
✔ Basin
✔ Boundary fences
✔ Clothesline
✔ Intercom
✔ Pest Control (in first six weeks of occupancy)
✔ No power to the property
✔ Windows (if not damaged by the tenant or a resident of their household)
✔ TV Antenna (in complexes only)
✔ Floor coverings
✔ Internal and external painting

Renter can fix

✔ Cost to replace locks or keys if you are locked out of property (including lost or stolen keys)

✔ Smashed window/s

✔ Holes in walls

✔ Faulty appliance causing power to trip

✔ Blockages to sinks, toilet or drains (even if it’s accidental)

✔ Any damages caused by the tenant, your family or friends

✔ Clearing gutters to single story dwellings

✔ Pest Control (after the first six weeks)

✔ TV Antenna (on free standing cottages)

Need more information?

CONTACT myevolve

Need to report a repair?

Types of repairs

Urgent Repairs: You should always call us on 1800 693 865 to report urgent repairs

Priority repairs

Responsive repairs

Planned maintenance repairs

How do I follow up with a repair?

Maintenance we don't do

What does Evolve Housing fix and what do you fix?

Evolve Housing will fix

Renter can fix

Need more information?

This is an urgent issue!

Get in touch